ReviewBase places importance on the value of privacy protection and treats all data with the greatest of respect. Below are the data policy guidelines related to the use of the website, the submission of company data to ReviewBase, and the review information collected by ReviewBase.

 

Contact Information Submitted via the Website

ReviewBase allows visitors to the website to submit contact details and further business related information to us via forms in multiple locations for the purpose of receiving further information regarding our services and/or specific promotions. Submitted information will only be processed for the stated purpose and will never be shared with third parties. Where this involves any subscription to any automated updates, options to unsubscribe will always be made available.

 

Company Information Submitted via the Website

Where users submit company information to us for the purpose of requesting the creation of an account within our system, the provided information will be used to create such an account within our system. This includes both the storage of this data, as well as the creation of a publicly accessible profile for that company within our website. This profile may also include further publicly available information regarding the company in order to improve the quality of the profile available to end users. This information can be updated or amended at any time, either by the user from within their dashboard, or upon direct request.

Storage of company data is necessary for the provision of the services provided by ReviewBase, and deletion of some data may necessarily result in the termination of services. ReviewBase may also be required to retain data by law for the purposes of accounting and other legally necessary recordkeeping.

 

Visiting the Website – Cookies and Tracking

When using the ReviewBase website we use cookies in order to improve the user experience on the website, to monitor and manage marketing campaigns and collect anonymous usage and performance statistics.

All third-party cookies are provided by trusted vendors whose services are integral to our business operations. These include:

Google Analytics

Hubspot

Mailchimp

LinkedIn

For more information on the sub-processors we use and their GDPR compliance activities, please refer to our GDPR Policy

 

Data Processing

Depending on the specific solution implemented, users of ReviewBase accounts and services may transfer to us data regarding their customers for the purpose of collecting reviews regarding the service of the company and/or products purchased by the customers. This may include data such as contact name, contact email address, and details of specific products purchased.

For this purpose ReviewBase acts as a Data Processor on behalf of the user (the Data Controller). Data shared in such manner shall only be used for the purpose of providing our review collection services as outlined within the specific service agreement and/or data processing agreement. For further information relevant to the GDPR, please see our GDPR Policy.

 

Review Collection

The content of the reviews and feedback collected by ReviewBase are intended for usage within the public domain. This includes publication and storage by ReviewBase, publication and storage by the Company receiving the review, and potential submission to relevant third parties such as Google and Bing. Where a name/alias is provided by the end user, this will also be associated with the review.

All collected review information will be communicated to the relevant company, in connection with the relevant information provided to ReviewBase for the purpose of collecting the reviews.

Personal contact details (such as email) will not be displayed publicly in any manner, however if provided to ReviewBase for the processing of the review request, they will be stored within our system in association with the submitted reviews in order to verify authorship in the event of requests for amendments or deletion. These contact details may also be used to communicate responses to the given review or to notify the reviewer about the status of their review. Such contact details will be permanently deleted from our system upon deletion of the associated review.

ReviewBase will comply with user requests to provide, amend or remove their data from our system. In order to submit such a request, contact us directly at info@reviewbase.net.

 

Data Policy Updates

ReviewBase may at any time and without notice make changes to our Data Policy that will be considered valid with effect upon publication. Visitors to the ReviewBase website will be notified of such changes and your continued use of the website will be taken as your consent to these changes.

 

Access, Amendment and Deletion of Data

ReviewBase will comply with user requests to provide, amend or remove their data from our system. In order to submit such a request, contact us directly at info@reviewbase.net